About our products
At Saddle Up Candle & Co, we pride ourselves on crafting unique and high-quality candles and wax melts. Learn more about what makes our products stand out, from our premium wax blends to our commitment to safety and sustainability. Explore the details that make every Saddle Up Candle & Co experience special.
Your questions, answered
We believe in transparency and want to make sure you have all the information you need to enjoy your Saddle Up Candle & Co products. Below you'll find answers to our most frequently asked questions about our handcrafted candles and wax melts, shipping, and more. If you can't find what you're looking for, don't hesitate to reach out!
What makes your Saddle Up Candle & Co candles and wax melts special, and what are the most important things customers should know about using and caring for them safely?
Our hand-crafted candles and wax melts at Saddle Up Candle & Co are truly special, utilizing the finest natural waxes for an exceptional experience.
Coconut Soy Wax: We choose coconut soy wax for its remarkable benefits. It’s an eco-friendly, sustainable choice that ensures a cleaner, soot-free burn. This superior wax also boasts enhanced fragrance retention, meaning your space will be filled with beautiful aromas for longer, and provides extended burn times compared to traditional waxes.
Beeswax: Our beeswax candles offer a unique set of advantages. They are known for purifying the air as they burn, creating a healthier environment. Beeswax provides a subtle, natural honey-like fragrance and burns significantly longer, offering excellent value. It’s a completely natural, renewable resource, making it a truly eco-friendly and healthier alternative.
Safe Usage & Care: To ensure the safest and most enjoyable experience, always trim your candle wick to 1/4 inch before each use. Burn candles on a heat-resistant surface, away from drafts, children, pets, and flammable materials. Never leave a burning candle unattended. For wax melts, use in an approved wax warmer and do not add water. Do not burn candles for more than 4 hours at a time. Always follow the instructions on the product label.
How can I get the best scent throw from my candle or wax melt?
To maximize the fragrance throw, ensure your candle burns long enough on its first use for the wax pool to reach the edges of the container – this prevents tunneling. For wax melts, use a warmer that generates adequate heat. Placing your candle or warmer in a central location in a room also helps the scent disperse evenly.
How does shipping work for Saddle Up Candle & Co, what are the typical costs and delivery times, and what should customers do if they need to return or exchange an item?
Shipping: We're delighted to ship our hand-crafted candles and wax melts across the United States from our home in Tehachapi, California. Orders are typically processed within [[2-3 business days]]. You'll receive a tracking number via email once your order has shipped.
Costs & Delivery Times: Shipping costs are calculated at checkout based on your order's weight and your location. We offer various shipping options to suit your needs, with estimated delivery times ranging from [[3-7 business days]] for standard shipping. Expedited options may be available.
Returns & Exchanges: Your satisfaction is our priority at Saddle Up Candle & Co. If you’re not completely happy with your purchase, please contact us within [[7 days]] of receiving your order at [[email@example.com]] to initiate a return or exchange. Items must be unused and in their original condition. Please refer to our full Return Policy page for detailed information.
Are your products cruelty-free and environmentally friendly?
Yes, absolutely! At Saddle Up Candle & Co, we are committed to ethical and sustainable practices. All our candles and wax melts are made with natural waxes (coconut soy wax and beeswax) and are cruelty-free. We strive to minimize our environmental footprint in all aspects of our production and packaging.
What's the best way to store my candles and wax melts?
To preserve the quality and fragrance of your Saddle Up Candle & Co products, store them in a cool, dry place away from direct sunlight and extreme temperatures. This helps prevent discoloration and ensures optimal performance when you're ready to use them.
Still have questions?
Didn't find the answer you were looking for? We're here to help! Feel free to reach out to us directly with any inquiries about our hand-crafted candles, wax melts, or your order. We're dedicated to providing excellent customer service and ensuring your experience with Saddle Up Candle & Co is exceptional.